Last updated: 07.10.2026
Tempo.bg uses cookies and similar technologies to ensure the proper and secure operation of the online store, remember certain settings and – where you have provided the necessary consent – analyse how the website is used, provide additional functionality and measure the effectiveness of marketing campaigns.
WEBMATE LTD.
UIC: 202244546
Registered office and management address: 2 Nikolay Haytov St., Sofia, Bulgaria
Correspondence address: 1 Universitetski Park St., Office 112, Sofia, Bulgaria
Email: office@tempo.bg
Email for personal data enquiries: privacy@tempo.bg
Phone: +359 878 995 164
What are cookies?
Cookies are small files or pieces of information that may be stored on your device when you visit a website.
In addition to standard HTTP cookies, similar technologies such as Local Storage, pixels, tags and other identifiers may also be used. For convenience, this policy uses the general term “cookies” to refer to these similar technologies as well.
What categories do we use?
Strictly necessary
These technologies are required for the proper and secure operation of Tempo.bg or to provide a service that you have explicitly requested.
They may be used for:
- maintaining your current session;
- keeping the contents of your shopping cart;
- sign-in and use of your customer account;
- protecting forms and preventing abuse;
- remembering your cookie preferences;
- checkout and payment transactions;
- applying for an instalment purchase where you select this service.
Prior consent is not required for strictly necessary technologies to the extent that they are required to provide a service you have requested or for the secure operation of the website.
Functional
Functional technologies enable additional services and features that are not strictly necessary in order to make a purchase.
This category includes services such as JivoChat and embedded video content from YouTube. These services are loaded in accordance with your choice regarding functional technologies.
Analytics
Analytics technologies help us understand how Tempo.bg is used – for example, which pages are visited, where traffic comes from, how visitors interact with the website and whether technical problems occur.
For this purpose, we use Google Analytics 4. Analytics cookies are used only where you have provided the necessary consent.
Marketing and advertising
These technologies help us measure the results of advertising campaigns, associate visits and purchases with advertising sources and, where applicable, create audiences and provide more relevant marketing communications.
For these purposes, we may use:
- Google Ads;
- Meta Pixel;
- theMarketer.
Marketing cookies and technologies are activated only in accordance with the choices you have made.
Services and technologies used by Tempo.bg
| Cookie / technology | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
| Session cookie | Tempo.bg / OpenCart | Strictly necessary | Maintains the user session and core online store functionality. | Session / according to configuration |
| Consent preferences | Tempo.bg | Strictly necessary | Remembers your cookie category choices so that you do not have to set them again on every visit. | According to website configuration |
| _GRECAPTCHA | Google reCAPTCHA | Strictly necessary | Used for risk analysis and to protect forms against automated requests, spam and abuse. | According to Google's settings |
| Payment session and security technologies | Paypercut and payment partners | Strictly necessary when using the service | Secure initiation, authentication and processing of the selected payment transaction. | According to the relevant payment service |
| Session and security technologies | TBI Bank | Strictly necessary when using the service | Required when instalment financing is selected and the credit application process is used. | According to TBI Bank's terms |
| JivoChat cookies / Local Storage | JivoChat | Functional | Enable live chat, preserve the state of a conversation and provide related functionality. | Depends on the specific technology and configuration |
| YouTube embedded player | YouTube / Google | Functional | Enables playback of embedded video content. Where possible, we use Privacy-Enhanced Mode. | According to the technologies used by YouTube |
| _ga | Google Analytics | Analytics | Used to distinguish visitors for statistical and analytics purposes. | Up to 2 years |
| _ga_* | Google Analytics | Analytics | Used to maintain the state of an analytics session. | Up to 2 years |
| _gcl_* | Google Ads | Marketing | Stores information related to advertising clicks and supports conversion measurement for advertising campaigns. | Up to 90 days |
| _gcl_ls | Google Ads | Marketing | A Local Storage identifier used by Google Conversion Linker for information related to advertising clicks and conversions. | According to Google's configuration |
| Meta Pixel cookies and identifiers | Meta | Marketing | Used for advertising measurement, attribution, audience creation and other advertising functions according to the selected settings. | Depends on the specific configuration |
| First-party cookies / Local Storage | theMarketer | Marketing | Used to analyse interactions with the website, provide marketing automation and personalisation, and measure results. | Depends on the specific configuration |
Note: The specific names and retention periods of certain technologies provided by third parties may vary depending on the version and configuration of the relevant integration. Tempo.bg periodically reviews the technologies in use and updates this policy where necessary.
Google Consent Mode
Tempo.bg uses Google Consent Mode v2 to communicate your choices regarding analytics and advertising technologies to Google.
Where consent for the relevant category has not been granted, Google Analytics and Google Ads should not write or use analytics or advertising cookies for that purpose.
We use the advanced implementation of Consent Mode. Where consent is denied, Google tags may send limited cookieless signals which can be used for aggregated measurement and modelling. These signals do not constitute permission to store analytics or advertising cookies that you have declined.
Google reCAPTCHA
Tempo.bg uses Google reCAPTCHA on certain forms to protect them against automated requests, spam, fraud and other abuse.
Google identifies the _GRECAPTCHA cookie as necessary for performing risk analysis. Due to its security function, reCAPTCHA may therefore be used regardless of your choices regarding analytics and marketing cookies.
JivoChat
Tempo.bg uses JivoChat to provide live chat and customer support.
JivoChat may use cookies and Local Storage to operate the chat, preserve its state and provide statistical functionality. For this reason, JivoChat is included in the Functional category and is loaded in accordance with your choice for that category.
If you provide your name, email address, phone number or other information through the chat itself, that information may be processed for customer support purposes in accordance with our Privacy Policy.
theMarketer
Tempo.bg uses theMarketer for marketing automation, analysis of interactions with the online store, personalised communications and measurement of marketing activities.
The integration may use first-party cookies and similar technologies on Tempo.bg to which theMarketer is granted access in order to provide the relevant service.
Marketing tracking technologies associated with theMarketer are used in accordance with your marketing cookie preferences. Subscription to newsletters and other marketing communications is managed separately and does not result automatically from registering a customer account.
Meta Pixel
Where the necessary consent has been provided, we use Meta Pixel to measure the effectiveness of our advertising on Meta platforms, attribute conversions and provide functions such as the creation of advertising audiences.
These technologies are classified as marketing technologies and are not activated for marketing tracking where the relevant consent has not been provided.
YouTube
We may embed video content from YouTube on certain pages.
Where technically appropriate, we use YouTube Privacy-Enhanced Mode through the youtube-nocookie.com domain, which limits the use of views of embedded videos for personalising the YouTube experience and advertising.
Loading or playing YouTube content may nevertheless result in communication with Google services and the use of the relevant technologies.
Paypercut and payment services
When you select online payment, Tempo.bg uses a payment solution integrated via Paypercut and the relevant payment partners.
During the payment process, session, security and other strictly necessary technologies may be used for authentication, fraud prevention and secure processing of the requested payment transaction.
These technologies are activated in connection with your use of the selected payment service and not for advertising tracking by Tempo.bg.
TBI Bank
If you select an instalment purchase through TBI Bank, technologies necessary for the secure operation of the service, identification, fraud prevention and processing of the application may be used when you proceed to the application process.
When visiting a page or system operated by TBI Bank, the bank's own cookie rules and settings may also apply.
Managing your consent
When you first visit Tempo.bg, you can:
- accept all optional cookies;
- reject optional cookies;
- manage individual categories.
Analytics, functional and marketing categories are not considered accepted simply because you continue to use the website.
Rejecting optional technologies does not prevent you from browsing products, using the shopping cart or making a purchase. However, certain additional functions, such as live chat or embedded video, may not be available.
You can change or withdraw your choices at any time through Cookie Settings on the website.
Browser settings
Most browsers allow you to view, block and delete cookies.
If you block strictly necessary cookies directly through your browser, certain parts of Tempo.bg – such as the shopping cart, account sign-in, checkout process or protected forms – may not function properly.
Personal data
Where information collected through cookies and similar technologies constitutes personal data, it is processed in accordance with our Privacy Policy.
For questions regarding personal data, you can contact us at privacy@tempo.bg.
Related pages
Changes to this policy
We may update this policy where the technologies used, website functionality, external service providers or applicable legal requirements change.
Where a material change is made, we update the date shown at the beginning of this policy.